Answered on: August 14, 2019

Client

Do you charge cancellation fee if I end up cancelling my rental car booking at Auckland Airport?

Agent

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full. 2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus $50. If your online payment is less than $50, no refund will be made for your car hire booking.

Client

Next wiestion isÑ if i need multiple booking, is there a discount?

Agent

No...these are the best rental rates you can get.

Client

The excess is not $0 Ç

Agent

There is alays an excess. You can reduce the excess when you take out online the EXTRA INSURANCE if offered to you (based on your country of residence). If so, it will be offered at STEP3 of the online booking process.

Client

How do I know what is covered under premium coverage? The website shows for $14.04/day. The rental company name is Alamo

Agent

The extra insurance cover all, including your excess. When you have booked you will reveive sevaral confirmation emails and a separate email for your insurance. Including coverage.

Client

Last question: do you have customer service contact number that I can call?

Agent

You can talk online with us as you do now 24/7 available.